800.527.8775 kcsupply@kcsupply.com
For 25 Years, KC Supply Has Been the Midwest’s Leader of Conveying and Elevating Equipment

Privacy Policy

Short Version

We do not give out of our customers' personal information (names, phone numbers, email address, etc) to anyone that does not work for us, or is not contracted by us to assist us in contacting our customers.

Long Version

This Privacy Policy provides you with details regarding how KC Supply uses the information that you supply to us. KC Supply understands your concerns and is committed to protecting your privacy. It`s a part of our approach to keep evolving to provide better service, while working to meet your expectations. The information that is collected is used to insure secure ordering and provide a safe business experience. See below for detailed information on what information we collect and how it is used.

Information Collection and Use: KC Supply is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. KC Supply collects information from our users at several different points on our web site for KC Supply's use only.

What information do we collect from you?

Registration: In order to access company sensitive sections of www.kcsupply.com, new users must first complete a registration process. During registration new users are required to give their contact information (such as name and email address). This information is used to confirm their web status and contact them about the services on our site for which they have expressed interest. Existing customers are already qualified users, and as such need to supply only information that is not in the customer records. The Customer Number is the user ID, but a password must be determined and confirmed by Email.

Ordering: For registered customers, all they need to do is enter their customer number and password. For non-registered users, we request information on our order process. A user must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes when filling orders. If we have trouble processing an order, this contact information is used to get in touch with the user. Users who supply us with their telephone numbers on-line may receive a telephone contact from us with information regarding orders they placed on-line. We will not share your phone number with other organizations.

Cookies: A cookie is a piece of data stored on the server's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site, but they will not be able to use the shopping process nor order products.

Links: This web site may contain links to other sites. Please be aware that KC Supply is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects identifiable information. This privacy statement applies solely to information collected by this web site.

Surveys and Contests: From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the service and product choices of this site.

Supplementation of Information: In order for this web site to properly fulfill our obligation to our customers, allowing them the full benefit of our regular account status, it is necessary for us to supplement the information we receive with information from 3rd party sources. For example, our normal credit procedure is to request credit information from supplied references.

Security: This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, your information is protected both on-line and off-line.

When our registration or order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with current encryption technology. While on a secure page, such as our order form, an indicator on the screen shows that the page is using the encryption process.

While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to identifiable information. All employees are kept up-to-date on our security and privacy practices. Our employees are reminded regularly about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store identifiable information on are kept in a secure business environment.

If you have any questions about the security at our web site, you can send an email to kcsupply@kcsupply.com.

Email Verification: We send all new web customers a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and newsletters. This information about you is held as private and is used only by KC Supply and will not be supplied to any one else.

Users who no longer wish to receive our promotional materials may opt-out of receiving these communications by emailing us at promotions@kcsupply.com or by writing to us at the address listed below and telling us that you do not want to receive e-mail from our company.

Notification of Changes: If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify these users. We will use information in accordance with the privacy policy under which the information was collected.

Contact us:
KC Supply Company Inc.
PO Box 412196
Kansas City, Missouri (MO)
USA 64141-2196

E-mail
kcsupply@kcsupply.com

Telephone
816-753-7676